baj baji | Privacy Policy — Your Data, Our Responsibility

1. Introduction

Welcome to Baj Baji. This Privacy Policy explains how Baj Baji ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "player", "member") who access our online casino, slots, live casino, and sports betting services at bajbaji.vin.

By creating an account or continuing to use the Baj Baji platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of it, you should stop using the platform immediately.

We are committed to handling your personal data with full transparency. Whether you are depositing PKR via JazzCash, placing a bet on a PSL cricket match, or spinning the reels on your favourite slot game, the same data-protection principles apply throughout your entire experience on Baj Baji.

2. What Information We Collect

We collect only the information that is genuinely needed to operate, personalise, and secure your account. This includes:

• Registration data: Full name, date of birth, email address, mobile number, and preferred language.
• Identity verification: CNIC or passport copy, selfie photos — collected solely for age and identity checks to confirm you are 18 or older.
• Financial data: Your PKR transaction history, deposit and withdrawal amounts, and the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer, mobile wallets, or cards). We never store full card or account numbers.
• Device and technical data: IP address, browser type, operating system, device model, and session duration — used for fraud prevention and platform optimisation.
• Gameplay data: Game history, bet amounts, wins, and session activity, used to improve your experience and comply with responsible gaming standards.
• Communication data: Messages, support tickets, and feedback you send to us through our support channels.

We do not collect data beyond what is listed above without your explicit consent.

3. How We Use Your Information

Your data is used strictly to deliver and improve the Baj Baji experience:

• Processing your account registration, login, and profile settings.
• Verifying your identity and age to ensure all players meet the 18+ requirement.
• Processing PKR deposits and withdrawals through your chosen payment method securely.
• Personalising game recommendations — for example, highlighting upcoming PSL cricket betting markets or new slot titles based on your play history.
• Sending you promotional communications about bonuses, tournaments, and offers — only if you have opted in to receive them.
• Monitoring for suspicious activity, fraud, and account security breaches.
• Responding to your support queries and resolving disputes in a fair and timely manner.
• Fulfilling our internal audit, reporting, and responsible gaming obligations.

4. When We Share Your Information

Baj Baji does not sell your data, full stop. However, there are specific and limited situations in which your information may be shared with trusted third parties:

• Payment processors: Secure gateways that handle JazzCash, Easypaisa, Raast, Bank Transfer, and card payments receive only the minimum transactional data required to process your deposit or withdrawal.
• Identity verification providers: Third-party KYC (Know Your Customer) services that help us confirm CNIC validity and conduct age verification checks.
• IT infrastructure and cloud providers: Hosting and database services that store platform data under strict confidentiality and security agreements.
• Fraud prevention and analytics partners: Services that help us identify unusual patterns, protect your account, and maintain platform integrity.
• Legal requirements: If a court order or lawful authority requires us to disclose specific information, we will comply while notifying you wherever legally permitted.

Every third-party partner we work with is contractually bound to handle your data securely and in line with this Privacy Policy.

5. Data Storage and Retention

Your personal data is stored on secure servers protected by industry-standard encryption, firewalls, and access controls. We retain your data for as long as your account remains active plus a reasonable period thereafter to allow for dispute resolution, fraud investigations, and legal obligations.

If you close your Baj Baji account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are required by law to retain certain records (such as financial transaction histories). In those cases, data will be kept for the legally prescribed minimum period and then securely destroyed.

6. Cookies and Tracking Technologies

Baj Baji uses cookies — small text files stored in your browser — to keep the platform functional and user-friendly. We use three types:

• Essential cookies: Strictly necessary for the platform to work — logging you in, remembering your session, and keeping your cart or bonus status intact.
• Performance cookies: Anonymous analytics data that helps us understand which pages players visit most, how long they stay, and where issues arise, so we can fix them.
• Preference cookies: These remember your language setting, preferred sports like cricket or football, and display preferences so your experience feels consistent every time.

We do not use third-party advertising or tracking cookies. You can manage cookie settings in your browser; note that disabling essential cookies will affect platform functionality.

7. Your Rights Over Your Data

As a Baj Baji player, you have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data, subject to legal retention requirements.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data.
• Right to withdraw consent: Where we process data based on your consent (such as marketing emails), you can withdraw that consent at any time.

To exercise any of these rights, contact our support team using the email address listed in the footer below. We respond to all verified data requests within a reasonable timeframe.

8. Minors and Age Verification

Baj Baji is strictly an adult platform. We do not knowingly collect data from or permit access to anyone under the age of 18. During the registration process, we request date-of-birth information and carry out identity verification checks to enforce this policy.

If we discover that a minor has created an account, we will immediately suspend the account, refund any deposits where applicable, delete the relevant personal data, and take steps to prevent re-registration from the same identity.

Parents and guardians are encouraged to use parental controls and monitoring tools to prevent underage access to online gaming platforms.

9. Changes to This Privacy Policy

Baj Baji reserves the right to update this Privacy Policy at any time. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address summarising key changes.
• Display an on-screen banner for returning players on their next login session.

We encourage you to review this Privacy Policy periodically. Your continued use of the Baj Baji platform after a policy update constitutes acceptance of the revised terms.

10. Contact Us

If you have any questions, concerns, or requests related to your privacy and personal data, our dedicated support team is here to help. You can reach us at the contact details shown in the footer. Our team aims to respond to all data-related queries within 3–5 business days.

For urgent account security concerns — such as suspected unauthorised access — please contact support immediately through the live chat or email channel so we can take swift action to protect your account.